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$2,540 for 2 fillings? Poor hit by high fees at chain

(Center for Public Integrity) Surviving on a meager $1,300 a month, 87-year-old Theresa Ferritto fretted about the cost when her dentist told her she needed two teeth pulled.
She figured an oral surgeon would be too expensive. So she decided to try out a dental chain that promoted steep discounts in its advertisements. She went to an Aspen Dental office just outside Cleveland.
Ferritto said Aspen Dental wouldn’t just pull the teeth but insisted on a complete exam. She was bewildered when they finally handed her a treatment plan four pages long. Total price: $7,835.
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July 3, 2012 at 9:51 AM Kasey said...

We want you and your readers to know that the reporting you are linking to presents a biased and ill-informed portrayal of Aspen Dental and the outstanding dentists who provide quality, affordable dental and denture care to thousands of senior citizens across the country every day. Last year, more than 760,000 patients visited Aspen Dental practices across the country, and the vast, vast majority of those patients are highly satisfied. While even one complaint is too many, the rate of complaints that Aspen Dental practices receive is less than one-tenth of one percent of all patients.

The headline is particularly misleading as it does not reflect the treatment that this patient actually had done (she had significantly more work than two fillings). We would appreciate it if you included the following link to our response to this report on your blog: http://www.aspendental.com/news/2012/06/26/aspen-dental-management-inc-response-to-joint-pbscenter-for-public-integrity-report/

Thank you for your consideration,

Kasey Pickett
Director of Communications
Aspen Dental Management, Inc.

July 4, 2012 at 5:16 AM Caro said...

The Center for Public Integrity has an excellent reputation, but I'm willing to let your rebuttal link remain for people to read, if they want to.

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